Cranium Furniture/ Customer Service

At Cranium Furniture, we're always ready to help you with your custom color furniture purchase or answer questions about our website. If you can't find an immediate answer on this page, please call 1-866-508-8899 for assistance.

Call Us

Our custom color furniture experts are available for assistance or advice. Please call 1-866-508-8899, Monday through Friday, 9am - 5pm CST.


Write Us

Cranium Furniture
250 Parkway Drive, Suite 150
Lincolnshire, IL 60069
E-mail: customers at craniumfurniture dot com
Fax: 1-866-418-4159

Shipping & Delivery

At Cranium Furniture, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight, and size of items. Exact shipping charges are calculated at the time of purchase or by calling 1-866-508-8899.

  1. Cranium Furniture will not ship to a P.O. Box address
  2. Cranium Furniture will not ship to addresses outside of the U.S.
  3. A signature is required on all shipments
  4. Allow 4 weeks for delivery

When Do My Items Ship?
For bedding accessories, these pieces will generally ship out in 7-21 days. Freight shipments will take longer. Custom orders will generally take 4-6 weeks. We will make every effort, humanly possible to keep you "in the loop."

Though our site lists several items, there is still chance that your item may be sold out, discontinued due to its popularity. Another factor you may consider is that due to the amount of orders, there is also a chance that even if item is backordered and due to arrive at a specified time, that this shipment may be pre-sold prior to it coming into the warehouse. So please put your order in the queue to make sure your item comes to you as soon as possible. Please contact us at if you have a special request. In the event that an item is backordered, we will contact you ASAP with an estimated delivery time. We will help!

Will All My Items Come on the Same Shipment?
Your items will generally be delivered at different times. Please make yourself available for receiving these separate shipments. We will make every reasonable effort to get your shipment at your home or business. Please contact us if you have a special request.

We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it.

Return Policy

All of our furniture products, bedding accessories and mattresses are custom-made to order. Custom orders are non-refundable / non-cancelable and non-exchangeable since these items are made to order. It is highly recommended that if you are looking for a custom color piece of furniture, please order color swatches prior to placing your order. If you are unsure whether your item is a "custom" color, please contact us. We will help!

If an item is unavailable or out of stock, we will substitute your product with a like replacement.

In the event you cancel your item while en route or if the package is considered "undeliverable" by the freight company at destination, you will be responsible for all shipping and handling cost back to the warehouse . Your credit card will be refunded minus the shipping cost plus a 50% restocking fee once it has been inspected at the warehouse.

In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to the manufacturer. It is best to document any problems with a digital camera if possible. If you wish to decline a replacement, a 50% restocking fee will be assessed once the item has been received by the warehouse.

Cranium Furniture has the right to change it's return policy at any time.
Legal Notice: Cranium Furniture prices subject to change without notice. All orders are subject to our approval. We are not responsible for typo's, errors. The actual product may vary from the photo shown due to occasional changes in manufacturing. In the event a product is listed at an incorrect price due to typographical, photographic. Cranium Furniture shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cranium Furniture is located in Lincolnshire, IL. By purchasing merchandise from Cranium Furniture, the customer agrees that Illinois law will apply to any dispute or claim, and any legal claim for damages and/or injunctive relief must be filed in Lake County, Illinois


We're easy to get a hold of

Just Call or send us an e-mail

Our custom color furniture experts are available for ordering or assistance.

To place your custom color furniture order over the phone, or have any questions regarding our furniture, please call us toll-free at 1-866-508-8899. The best times to call are from Monday - Friday, 9am - 5pm CST.