At Cranium Furniture, we're always ready to help you with your custom color furniture purchase or answer questions about our website. If you can't find an immediate answer on this page, please call 1-866-508-8899 for assistance.
Shipping & Delivery
At Cranium Furniture, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight, and size of items. Exact shipping charges are calculated at the time of purchase or by calling 1-866-508-8899.
When Do My Items Ship?
Though our site lists several items, there is still chance that your item may be sold out, discontinued due to its popularity. Another factor you may consider is that due to the amount of orders, there is also a chance that even if item is backordered and due to arrive at a specified time, that this shipment may be pre-sold prior to it coming into the warehouse. So please put your order in the queue to make sure your item comes to you as soon as possible. Please contact us at if you have a special request. In the event that an item is backordered, we will contact you ASAP with an estimated delivery time. We will help!
Will All My Items Come on the Same Shipment?
We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it.
All of our furniture products, bedding accessories and mattresses are custom-made to order. Custom orders are non-refundable / non-cancelable and non-exchangeable since these items are made to order. It is highly recommended that if you are looking for a custom color piece of furniture, please order color swatches prior to placing your order. If you are unsure whether your item is a "custom" color, please contact us. We will help!
If an item is unavailable or out of stock, we will substitute your product with a like replacement.
In the event you cancel your item while en route or if the package is considered "undeliverable" by the freight company at destination, you will be responsible for all shipping and handling cost back to the warehouse . Your credit card will be refunded minus the shipping cost plus a 50% restocking fee once it has been inspected at the warehouse.
In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to the manufacturer. It is best to document any problems with a digital camera if possible. If you wish to decline a replacement, a 50% restocking fee will be assessed once the item has been received by the warehouse.
Cranium Furniture has the right to change it's return policy at any time.
We're easy to get a hold of
Just Call or send us an e-mail
Our custom color furniture experts are available for ordering or assistance.
To place your custom color furniture order over the phone, or have any questions regarding our furniture, please call us toll-free at 1-866-508-8899. The best times to call are from Monday - Friday, 9am - 5pm CST.